Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to first purchases and to each renewal payment.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order details, or email us at support@gettruetrace.com and we will help you through it. Refunds are returned to the original payment method, typically within 5–10 business days of approval.

You can cancel at any time from your account page. Cancelling stops future renewals; you keep access until the end of the period you already paid for.

New accounts start with a free trial. If you cancel before the trial ends, you are not charged at all.