Terms of Service

TrueTrace searches publicly available county auditor and recorder records, links LLC-held properties to the people behind them, and returns contact details through third-party skip tracing data. Results are compiled from public and licensed data sources and are provided for lawful business use only.

You must provide accurate account information and keep it current. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Team plans may share access across the number of seats included with the plan; you are responsible for the conduct of everyone you invite.

You agree not to use the Service to:

• break any law, regulation, or court order;
• commit fraud, send spam, or run unlawful telemarketing campaigns;
• make eligibility decisions covered by the Fair Credit Reporting Act, including credit, insurance, employment, or tenant screening — TrueTrace is not a consumer reporting agency and its output is not a consumer report;
• harass, stalk, threaten, or endanger any person;
• infringe intellectual property or misappropriate confidential information;
• interfere with the security or integrity of the Service, including scraping, probing, reverse engineering, distributing malware, or circumventing usage limits or seats;
• resell, sublicense, or redistribute results as a competing data product.

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you purchased. We retain all ownership of the Service, its software, documentation, and branding. You retain ownership of the lists, notes, and content you upload, and grant us a limited licence to host and process that content solely to provide the Service to you.

We do not guarantee uninterrupted or error-free performance. Public records and third-party contact data can be incomplete, outdated, or wrong. You are responsible for verifying results before you rely on them or contact anyone. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Subscriptions renew automatically each month or each year until cancelled. Payment, billing, currency, tax, invoicing, cancellation, and refund mechanics are handled by our reseller, Paddle, and are governed by the Paddle Buyer Terms. New accounts may receive a free trial; unless cancelled before the trial ends, the plan you selected begins billing at the end of the trial.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time; access continues until the end of the period you have paid for. After termination you may request an export of your data for 30 days, after which it may be deleted.

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages, including lost profits, lost data, or lost goodwill. Our aggregate liability for any claim is limited to the fees you paid in the twelve months before the claim arose. Nothing here excludes liability for fraud, death, or personal injury where the law does not allow exclusion.

You agree to indemnify us against claims arising from your content, your unlawful or non-compliant use of results, or your breach of these terms.

We may update these terms; material changes will be posted here with a new effective date. You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. These terms are governed by the laws of the State of Ohio, United States, and disputes will be heard in the courts located there. Neither party is liable for delays caused by events beyond reasonable control.

Questions about these terms: support@gettruetrace.com.